Privacy Policy — Scenic Excursions
Effective · November 5, 2026
Scenic Excursions, Privacy Policy, Effective November 5, 2026
Scenic Excursions is the travel and tour department of Niagara Scenic Tours Inc. ("Scenic Excursions," "Niagara Scenic," "we," "us," or "our"). We operate https://www.scenicexcursions.net (the "Website") and provide escorted motorcoach excursions and related travel from divisions serving Buffalo–Niagara, Greater Rochester, Syracuse, and Southern Tier New York / Northwest Pennsylvania. Our headquarters is at 5175 Southwestern Blvd., Hamburg, NY 14075, United States. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our Website, inquire about travel, make a reservation, join Scenic One, or otherwise interact with us.
By using the Website or providing information to us, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Website or provide personal information to us.
Information We Collect
We may collect the following types of information: (1) Contact and identity information — such as your name, mailing address, email address, and phone number when you contact us, ask a question, register for Scenic One, or call an office. (2) Reservation and travel information — when you book an excursion we collect traveler names, contact details, departure location, party members, dietary or accessibility requests, medical notes you choose to share, and an emergency contact name and phone number. Guests on multi-day excursions complete a health form before boarding. For travel into or through Canada or internationally, you must present proof of citizenship; we may record the type of identification needed to complete your booking or boarding. (3) Payment information — we accept check, cash, and major credit cards. Payment details are used to process deposits, final payments, and credits to your Scenic Excursions account. (4) Loyalty information — Travel Dollars and similar credits earned on eligible excursions, including travel history used to keep an account active. (5) Communications — records of emails, phone calls, and messages you send us. (6) Website usage data — such as IP address, browser type, pages visited, and referring URLs, collected through cookies and similar technologies as described below.
How We Use Your Information
We use personal information to process and manage reservations, deposits, and payments; assign seating and prepare manifests; communicate departure times, itineraries, and trip changes; honor dietary, seating, and accessibility requests when available; administer Travel Dollars, Bingo Bucks where offered, and Scenic One; respond to questions and provide customer support; send excursion updates and offers where you have asked to be contacted or where permitted by law; operate and improve the Website; comply with legal obligations, including motorcoach safety and border requirements; and protect our guests, staff, and equipment.
How We Share Information
We do not sell your personal information. We may share information with: hotels, restaurants, attractions, cruise and air suppliers, and local guides as needed to fulfill the excursion; optional travel-protection providers, including AON Affinity through the National Tour Association program when you choose to enroll; payment processors and banks that handle your payment; and authorities, medical providers, or law enforcement when required by law, at a border crossing, or when a guest needs emergency care on tour. Service providers may use the information only to perform services for us.
Cookies and Similar Technologies
The Website uses cookies and similar technologies to operate the reservation catalog, remember preferences, and understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies may limit certain Website features, including booking.
Third-Party Links
Our Website may link to attractions, insurers, and other partners, including NTA AON travel protection at https://nta.aontravelprotect.com. We are not responsible for the privacy practices of those sites. Review their policies before you share information with them.
Data Retention and Security
We keep personal information for as long as needed to complete your excursion, maintain reservation and accounting records, administer Travel Dollars (which are forfeited after two years without travel), resolve disputes, and meet legal obligations. We use reasonable administrative and technical measures to protect information. No method of transmission or storage is completely secure.
Your Choices
You may ask us to update contact details on a reservation by calling or emailing your division office. You may ask not to receive promotional messages by contacting us. Depending on where you live, you may have rights to access, correct, or delete certain personal information, subject to records we must keep for a booking, a refund, or the law. To make a request, email experience@scenicexcursions.net or call (716) 649-9694.
Children's Privacy
Many excursions are booked by adults. We do not knowingly collect personal information directly from children under 13. A parent or guardian may provide a minor traveler's name and required travel documents when booking. If you believe we have collected a child's information without a parent or guardian, contact us so we can delete it.
Changes to This Privacy Policy. We may update this Privacy Policy from time to time. The effective date above shows when it was last revised. Continued use of the Website after an update means you accept the revised policy, to the extent permitted by law.
Contact Us
For questions about this Privacy Policy, contact Scenic Excursions at experience@scenicexcursions.net, (716) 649-9694, or 5175 Southwestern Blvd., Hamburg, NY 14075, United States. Greater Rochester: discover@scenicexcursions.net, (585) 438-3063. Southern Tier NY / Northwest Pennsylvania: explore@scenicexcursions.net, (814) 362-6884. You may also write info@scenicexcursions.net.